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ALTERATIONS & REPAIRS

Where possible we can resize your ring for a flat fee of $30. Bear in mind that resizing is not always advised with antique pieces - where this is the case it will not be an available option on the product page.

We are happy to assist with other alterations and repairs, always at competitive prices. If you have any requests regarding conversions, alterations, or stone re-setting then please do get in touch. It is also possible to add (or remove) an engraving.

LAYAWAY

Layaway plans are available on all items over $500, with a 1/3 deposit required to hold. We can offer 45 days on items under $2000, and 60 days on more expensive pieces.

Please note that deposits and subsequent layaway payments are non-refundable. All layaway sales are final.

GUARANTEE

Each item is guaranteed genuine and as described. We endeavour to list each piece as accurately as possible, and provide a description of the condition along with a set of high resolution images.

We will include an appraisal document for insurance purposes with each purchase. Upon shipping, you will be issued with a tracking number so you can keep an eye on your parcel.

Do remember that the pieces we sell are antique or vintage, and therefore second hand. We see this as part of their charm - they have usually been around for a long time, and developed a patina that we keep where possible. The pieces are sold “as-is”, however we take care to note any flaws or faults in the Condition section. We also have each piece checked over by our jeweller before listing to insure its integrity for the years to come.

If you would prefer an item is polished before it’s shipped then let us know when you checkout.

SHIPPING

Guess what? We offer free next day shipping: with FedEx International Priority, or the Royal Mail Special Delivery within the UK. This is fully insured and typically a next day service.

We will provide you with a tracking number within 48 hours of purchase – if you need the piece altered or resized the work will usually take 1-2 weeks.

We cannot be responsible for any duties applied by your country’s customs office.

RETURNS

Items under $1500 can be returned for a refund or store credit. To initiate a return please let us know within 7 days of delivery. Items over $1500 can be returned for store credit only. In certain circumstances we can offer a longer returns period – get in touch and we’ll work with you.

Please note that return shipping costs will not be reimbursed and we cannot accept the return of any items that have been altered or resized. All returns must be approved by Butter Lane Antiques.

 

PRIVACY POLICY

Section 1 – Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Section 2 – Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@butterlaneantiques.com.

Section 3 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 4 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@butterlaneantiques.com.